Frequently Asked Questions

About Derma Solace Aesthetics

Why choose Derma Solace Aesthetics?
Derma Solace Aesthetics is a nurse-led cosmetic clinic focused on refined, natural results. We combine medical expertise, advanced technology, and premium products to deliver personalised treatments designed for long-term skin health.

Who performs the treatments?
All cosmetic injectable treatments are performed by a qualified Registered Nurse with extensive experience in cosmetic medicine and dermal therapies.

Do you offer consultations?
Yes. We provide thorough consultations to understand your concerns, assess your suitability, and design a personalised treatment plan aligned with your goals.

How do I book an appointment?
You can book via our online booking portal, call us, contact us via WhatsApp or Instagram, or email our clinic team.

How do I know which treatment is right for me?
Every face and every skin journey is different. During your consultation we will recommend the most appropriate treatments based on your anatomy, skin condition, and desired outcomes.

Will I look natural after treatment?
Yes. Our approach focuses on subtle, elegant enhancements. Our philosophy is to restore and refresh your appearance while maintaining natural facial harmony.

Treatments & Safety

Are treatments safe?
Your safety is our highest priority. We follow strict clinical protocols and only use premium, TGA-approved products sourced from reputable suppliers.

What are the risks?
All cosmetic procedures carry potential risks. These will be explained clearly during your consultation so you can make an informed decision.

What if I am not suitable for treatment?
We practise ethical aesthetic medicine. If a treatment is not suitable, we will explain our reasoning and may recommend safer or more appropriate alternatives.

Downtime & Recovery

Is there downtime?
Downtime varies depending on the treatment. We will explain the expected recovery, possible side effects, and aftercare during your consultation so you know what to expect.

Can I return to work after treatment?
Return-to-work guidance depends on the procedure performed. We will provide personalised advice regarding downtime and social recovery during your consultation.

Pricing & Payments

How much do treatments cost?
Pricing varies depending on treatment complexity and individual requirements. We ensure you fully understand and agree to all costs before proceeding with any treatment.

Do you offer promotions?
We occasionally offer skincare and treatment packages for our existing clients. Follow our Instagram or subscribe to our emails to stay informed.

Booking & Clinic Policies

What is your cancellation policy?
We require a minimum of 48 hours notice for appointment changes or cancellations. Late cancellations or missed appointments may result in forfeiture of your deposit.

Do I need a deposit?
Yes. We require a $35 booking deposit to secure your appointment and minimise no-shows. This amount is applied toward your treatment on the day.

What if I am running late?
Please notify us as soon as possible. If there is insufficient time to safely perform your treatment, we may need to reschedule your appointment.

Skincare & Maintenance

Do I need skincare if I have treatments?
Yes. Professional treatments achieve the best results when supported with consistent, high-quality home skincare.

Do you use quality products?
Yes. We only use premium medical-grade and clinically proven products to ensure safety and optimal outcomes.

Can you create a skincare routine for me?
Yes. We can design a personalised skincare plan to help maintain and enhance your treatment results.

Aftercare & Support

What happens after my treatment?
You will receive detailed aftercare instructions specific to your procedure to help optimise your results.

What if I have concerns after treatment?
We provide ongoing support after your visit. If you have concerns, you can contact our clinic and our team will assist you.

Contacting Our Clinic

How can I contact Derma Solace Aesthetics?
You can:
• Book via our online booking portal
• Call us
• Message us on WhatsApp
• Contact us on Instagram
• Email our clinic directly

Our team will respond as soon as possible during business hours.